Complaints Procedure - Tyrer Roxburgh

Complaints

If at any point you become unhappy with the service we provide to you, then please inform us immediately so that we can do our best to resolve the problem for you. You can obtain a copy of our complaints procedure upon request. If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

Getting Started

To register a formal complaint, please write to us and include all the information suggested by the Legal Ombudsman – their website includes some useful resources.

In addition to the Legal Ombudsman, several other complaints bodies exist which are also able to deal with complaints about legal services – these are: Ombudsman Services, ProMediate, Small Claims Mediation and the European Online Dispute Resolution platform. Information about these alternatives can be found at:

Eren .M.T

19:04 23 Aug 23

Great service and amazing people will recommend to anyone!

Jamie Parris

10:44 23 Aug 23

Vas, TR Partner, was recommended to me by one of her previous clients and subsequently approached to manage a protracted matrimonial matter for a close family friend, the context being a poor and prior experience with aAnother Legal Firm and Solicitor therein. With a horrendous and prior experience in mind, the first and most important qualities we found in Vas was her warmth, approachability and empathy, Vas's ability (and i would argue in the legal profession 'willingness' ) to respond to queries both formally and informally lead to a very fluid engagement and legal journey and a real sense that we existed as clients and our issues, albeit small on occasion, actually mattered. Vas managed to unpick the prior position we found ourselves in then managed, lead and explained the legal process of divorce moving forward, all of which was carried out effectively and efficiently with an awareness of our legal costs in mind. Without hesitation i would recommend Tyrer Roxburgh as a firm and Vas in particular for resolution of your divorce and matrimonial matters - you will find her client care skills, her mannerisms and her attention to detail exceptional. My sincere thanks to all at Tyrer Roxburgh for not manifesting as the legal stereotype and for just getting the job done.

Carly Hinds

15:08 22 Aug 23

Working with Vas she was calm, confident and put me at ease whilst being extremely professional yet I found her full of empathy.She was always available via phone and was prompt at responding to emails and always did what she said she was going to do and kept me updated throughout. I got a very positive result after working with her.I do not hesitate to recommend her and Tyrer Roxburgh.

Mohamud mohamed Sh bashir

11:37 09 Apr 23

Leyla Haybe

10:07 21 Mar 23

Fantastic and excellent solicitors helped me through so much was there each step of the way also would like to thank nitu who handled my case and eleni for being at the court always reassuring me answering emails on time and responding to everyone was friendly would deffo recommend

Lauren Jackson

11:33 17 Feb 23

This firm is amazing, I had Nitu handling my case from start to finish with a positive outcome. I’d also like to thank Eleni who represented me at the proceedings. Throughout the team have been warm and friendly and have gone above and beyond. Emails are always answered and questions are always answered. Nothing seems too much. Would highly recommend.

Complaints

Getting Started

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